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Frequently Asked Questions
How can I track my order?
Enter your order number and the phone number you ordered with on the Track Order page. No account is needed.
What is your return policy?
You may request a return or exchange within 14 days of delivery, as long as the piece is unworn and in its original condition.
How long does delivery take?
Cairo and Giza usually arrive within 2 to 3 working days. Other governorates take 3 to 5 working days.
Do you deliver to every governorate?
Yes. We deliver across Egypt, and the shipping fee for your governorate is shown at checkout before you confirm.
Can I change or cancel my order?
Yes, while the order is still awaiting confirmation. Call us with your order number and we will take care of it.
What payment methods do you accept?
Cash on delivery only. You pay the courier when your order reaches you, so nothing is charged in advance.
Need Help with Your Order?
Track your order, start a return or exchange, or get quick answers to common questions.
Track Your Order-
Easy Returns
Within 14 days of delivery
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Cash on Delivery
Pay when it reaches you
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Fast Support
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